Apple TV 4K Having trouble playing some purchased movies.
I can play some of my purchased movies, but other ones I can’t. This problem happens in both the Apple TV app and the movies app. The movies with issues just have a loading wheel that never stops on the movies app, while in the Apple TV app, there is no loading wheel, just a blank screen. The previews work fine for all movies. My internet is fine, as there are movies that play fine. I can play the movies that have issues on my iPad fine, so my Apple account should not be the issue. I have 2 Apple TV 4K devices as well as some older 3rd generation Apple TV’s. This problem seems to happen across both models of Apple TV. A movie I watched 3 weeks ago now won’t play.
I first noticed the problem a couple weeks ago...
I have tried the following with no success.
- Automatic updates are on and I’m up to date with version 14.4 (18K802)
- System Restart
- changed the movies and TV app to play the video quality to “better”
- changed to 1080P resolution
- turned off quick start
- cleared my search history
- cleared my play history
- Turned off home sharing (This prevented the Movies app from working altogether)
- changed my DNS settings to 4.2.2.1
Any help would be appreciated.