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Movie wont play on smart TV app or Amazon Firestick

Hi

I have reasonable amount of movies and TV series purchased via itunes, and I finally gave in and purchased the 'Paw Patrol Movie' so we can watch it on a TV as a family on our main TV (Im not a fan of handing a 3yo my ipad for a few hours yo watch movies).

However, after purchasing the movie, it plays on my iphone and ipad but will not play on the TV. I get the a message that the content is not supported on this and I must use an apple device. Thinking it might be the TV i tried using my Amazon 4k firestick and I get the same issue.

Every other film or TV series purchased before and after this one work with no issues on all devices and TVs.

I have spoken to apple support who can give me a refund (within 30 days) and advised I buy it again, but warned it may happen again. There were no issues found with my account or warnings when i made the purchase.

Any help would be gratefully received.

Thanks

QNQ6F,

Posted on Nov 1, 2021 7:34 AM

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1 reply

Nov 2, 2021 8:32 AM in response to Itfcgadgetboy

Hello Itfcgadgetboy,


Welcome to Apple Support Communities! We understand you're having trouble playing a movie on your TV and Firestick. We're happy to help in any way possible.


Are you trying to stream the video using AirPlay? If so, start by making sure your devices are compatible:

Home accessories.The list keeps getting smarter.

Follow these steps If screen mirroring or streaming isn't working on your AirPlay-compatible device.

Use AirPlay to stream video or mirror the screen of your iPhone, iPad, or iPod touch


Best Regards.

Movie wont play on smart TV app or Amazon Firestick

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