The LED light on the Power Beats Pro case is off

The LED light on the power beats pro case is off, shows neither a red or white light when plugged into the charger or not, one minute they were working and then the right ear bud died when it was fully charged. And then I put then away because they weren't of use for the moment anymore, I tried to use them again the next day and they completely don't work anymore.



[Re-Titled by Moderator]


Posted on Mar 29, 2021 10:13 PM

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Question marked as Top-ranking reply

Posted on Mar 30, 2021 4:16 PM

Hi there Elvira200,


It sounds like your Powerbeats Pro aren't charging as expected, and we'd like to share a resource that can help.


Check it out here: Charge your Powerbeats Pro


Specifically, check out the section below:

"If you can't charge your Powerbeats Pro

If you're having trouble charging your Powerbeats Pro, here are some things you can try.

  1. Make sure that the earbuds are seated properly in the case.
  2. Use another power source or a different cable.
  3. Clean the earbuds, then make sure that they're completely dry.
  4. Reset your device.

If you still need help, contact Apple Support."


Cheers!

1 reply
Question marked as Top-ranking reply

Mar 30, 2021 4:16 PM in response to Elvira200

Hi there Elvira200,


It sounds like your Powerbeats Pro aren't charging as expected, and we'd like to share a resource that can help.


Check it out here: Charge your Powerbeats Pro


Specifically, check out the section below:

"If you can't charge your Powerbeats Pro

If you're having trouble charging your Powerbeats Pro, here are some things you can try.

  1. Make sure that the earbuds are seated properly in the case.
  2. Use another power source or a different cable.
  3. Clean the earbuds, then make sure that they're completely dry.
  4. Reset your device.

If you still need help, contact Apple Support."


Cheers!

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The LED light on the Power Beats Pro case is off

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