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iPhone Face ID

What should I do if my iPhone says unable to activate Face ID?

iPhone XS Max, iOS 14

Posted on Mar 29, 2021 11:09 PM

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Question marked as Top-ranking reply

Posted on Mar 29, 2021 11:37 PM

If you still need help, reset Face ID, then set it up again. Go to Settings > Face ID & Passcode and tap Reset Face ID. Then tap Set up Face ID to set it up again. If you can't enroll your face, take your device to an Apple Retail Store or Apple Authorized Service Provider or contact Apple Support.


If Face ID isn't working on your iPhone or iPad Pro - Apple Support


1 reply
Question marked as Top-ranking reply

Mar 29, 2021 11:37 PM in response to jhossy

If you still need help, reset Face ID, then set it up again. Go to Settings > Face ID & Passcode and tap Reset Face ID. Then tap Set up Face ID to set it up again. If you can't enroll your face, take your device to an Apple Retail Store or Apple Authorized Service Provider or contact Apple Support.


If Face ID isn't working on your iPhone or iPad Pro - Apple Support


iPhone Face ID

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