Mouse trouble
My mouse is locked up. I see the arrow but I cannot move it. I have put new battery’s in it
it acts like there is no communication. I know my Bluetooth is on.
iMac 21.5″, 10.15
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My mouse is locked up. I see the arrow but I cannot move it. I have put new battery’s in it
it acts like there is no communication. I know my Bluetooth is on.
iMac 21.5″, 10.15
Try the following:
Reset NVRAM or PRAM on your Mac - Apple Support 2-3 times in succession.
How to reset the SMC of your Mac - Apple Support
If still a problem boot into Safe Mode according to Start up your Mac in safe mode - Apple Support and see if the problem persists. Reboot normally and check again.
NOTE: Safe Mode boot can take up to 10 minutes as it's doing the following;
• Verifies your startup disk and attempts to repair directory issues, if needed
• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)
• Prevents Startup Items and Login Items from opening automatically
• Disables user-installed fonts
• Deletes font caches, kernel cache, and other system cache files
Hi Catman1965,
The whole Mac may be frozen. Shut it down, using the back power button. If a menu confirmation appears, use the keyboard and select shut down. If this does not pop up, continue pressing the button to shut the Mac down. Turn it back on, and see how it is.
Cheers,
Jack
Thank you for the reply. I have rebooted the Mac several times my mouse arrow is up on the left top of the monitor right beside the Apple however I cannot get it to move. The whole system is still locked up. I could kick myself because I noticed a few weeks ago it was running kind of slow so I got one of these things caught a fix me stick for a Mac I thought I had a virus and I ran this thing and that’s when I locked up. I’m not saying that’s the culprit but I don’t know why it would do this.
I have the wireless mouse and there’s that little plug that plugs into the back of the I Mac. I’m unsure if that’s for the mouse or the keypad. I found a video how to navigate using your keys. Long story short I got it working. The problem is the mouse has lost its connection to the I Mac. I have changed the batteries and it won’t connect. The I Mac says the Bluetooth is on and then I try to reconnect the mouse but it won’t see the mouse. The little green light on the mouse is blinking. I don’t know how it would lose its connection anyway. Thank you so much for the reply.
Do you have a USB mouse?
I am unsure if the whole machine is locked up. When I reboot it the box for me to enter my password is there and I hit the enter key and the system opens up. But my mouse arrow is still stuck.
Mouse trouble