Authorise Computer

So I can't authorise my computer as it says I already have 5 computers authorised.


I checked my Account and there are only 3 items authorised. 1 computer, 1 phone and 1 ipad. So I deactivated the ipad. The computer on there is the computer I'm trying to allow access, but it's apparently already authorised. So I deactivated it and am trying to reactivate it, but iTunes is still saying can't have more than 5 computers. Well now there is only 1 phone, that's it.


I've tried restarting iTunes, restarting my computer, running iTunes in administrator mode, but it keeps saying I can't authorise this computer because I already have 5 authorised.


Where do I go from there? Any help apprecated.

Windows, Windows 10

Posted on Mar 31, 2021 5:56 AM

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Question marked as Top-ranking reply

Posted on Mar 31, 2021 8:25 AM

One option would be to try to deauthorize all and see if this cures it:


Deauthorize all computers - https://support.apple.com/HT201251#deauthorize


However, you can only do that once per year so you may not want to waste it.


Your other option is to contact Apple and ask them about this:


Contact - Official Apple Support --> https://support.apple.com/contact


Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> https://support.apple.com/HT201232

1 reply
Question marked as Top-ranking reply

Mar 31, 2021 8:25 AM in response to jackie-lynn

One option would be to try to deauthorize all and see if this cures it:


Deauthorize all computers - https://support.apple.com/HT201251#deauthorize


However, you can only do that once per year so you may not want to waste it.


Your other option is to contact Apple and ask them about this:


Contact - Official Apple Support --> https://support.apple.com/contact


Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> https://support.apple.com/HT201232

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