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User profile for user: lucía0686
lucía0686 Author
User level: Level 1
8 points

The iPhone “iPhone” could not be restored. An unknown error occurred (4014)

Hola hola!

I tried to update my iPhone 7 Plus and it didn't want to turn back on. I've tried to do different things like to press and hold both the Side (or Top) button and the Volume Down button... (didn't work)


I connected my phone to my computer, and it was in recovery mode, asked me to restore the phone... I did but didn’t work.


Then I updated my computer's software, tried again, and today I was able to see at least the Apple Logo... but then the screen is like dark blue and goes off and this is what I'm getting: The iPhone “iPhone” could not be restored. An unknown error occurred (4014)


I already change the cable to try the whole thing, but I just get the same.


I appreciate any suggestions.


iPhone 7 Plus, iOS 14

Posted on Mar 31, 2021 1:13 PM

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User profile for user: razmee209
razmee209
User level: Level 10
193,770 points

Posted on Mar 31, 2021 1:54 PM

lucía0686 wrote:

Hola hola!
I tried to update my iPhone 7 Plus and it didn't want to turn back on. I've tried to do different things like to press and hold both the Side (or Top) button and the Volume Down button... (didn't work)

I connected my phone to my computer, and it was in recovery mode, asked me to restore the phone... I did but didn’t work.

Then I updated my computer's software, tried again, and today I was able to see at least the Apple Logo... but then the screen is like dark blue and goes off and this is what I'm getting: The iPhone “iPhone” could not be restored. An unknown error occurred (4014)

I already change the cable to try the whole thing, but I just get the same.

I appreciate any suggestions.

Double check your steps here If you see error 9, 4005, 4013, or 4014 when you restore your iOS device - Apple Support

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Question marked as Top-ranking reply
User profile for user: razmee209
razmee209
User level: Level 10
193,770 points

Mar 31, 2021 1:54 PM in response to lucía0686

lucía0686 wrote:

Hola hola!
I tried to update my iPhone 7 Plus and it didn't want to turn back on. I've tried to do different things like to press and hold both the Side (or Top) button and the Volume Down button... (didn't work)

I connected my phone to my computer, and it was in recovery mode, asked me to restore the phone... I did but didn’t work.

Then I updated my computer's software, tried again, and today I was able to see at least the Apple Logo... but then the screen is like dark blue and goes off and this is what I'm getting: The iPhone “iPhone” could not be restored. An unknown error occurred (4014)

I already change the cable to try the whole thing, but I just get the same.

I appreciate any suggestions.

Double check your steps here If you see error 9, 4005, 4013, or 4014 when you restore your iOS device - Apple Support

Reply

The iPhone “iPhone” could not be restored. An unknown error occurred (4014)

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