New Logi Folio Touch not connecting to iPad Air 4th Gen

I just bought a brand new iPad Air 4th gen and a Logitech Folio Touch for iPad Air, the keyboard has never connected and lights have never turned on. I have done all the trouble shooting and contacted both Apple and Logitech support to no avail. I’m thinking I got a defective case and will just get it replaced. But I don’t want to go through this again, is the Logitech folio touch not a reliable case + keyboard?

Thanks

iPad Air, iPadOS 14

Posted on Mar 31, 2021 5:43 PM

Similar questions

Logitech folio touch cannot connect to IPAD AIR GEN 4 I have used the keyboard for over a year without issues and suddenly, the keyboard does not connect to my ipad anymore despite cleaning out the connection ports and restarted the ipad countless times.
1883 1
Logitech combo touch stopped working after 4 months of not using I stopped using my combo touch keyboard for a while (around 3-4 months) and after i connected it again there was no response. I cleaned the connections did all the updates but still nothing. My ipad works with a magic keyboard and also dead combo touch keyboard works with another ipad but unfortunately they dont work together. Any suggestions would be appreciated.
2434 3
Logitech I have a Logitech Combo Touch Keyboard Case with Trackpad for iPad Pro 11-inch (3rd generation) and the keyboard is not working. I’ve watch YouTube videos and looked into apple discussions. I can’t find out what’s wrong! Does anyone have a idea
4479 1

There are no replies.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

New Logi Folio Touch not connecting to iPad Air 4th Gen

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up