ECG app is not working
I need to speak with someone about my watch. The ECG app has never worked. We have tried all the steps , more than once that you recommended and did not work.
Thank You
Randa H H.
[Edited by Moderator]
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I need to speak with someone about my watch. The ECG app has never worked. We have tried all the steps , more than once that you recommended and did not work.
Thank You
Randa H H.
[Edited by Moderator]
That is unusual. Are you sure the ECG is available in your country (https://www.apple.com/watchos/feature-availability/#branded-ecg)?
If it is, I found for myself that I have to be very still when taking the measurement: I lay my wrist (the one with the watch) on a table, tap the ECG, try not not move at all and wait 30 seconds. At first, half the time, the result was reported as inconclusive. With more practice, I'm able to get a result but, I have to admit, it took some time before I was able to nail it.
If this is not helping, please reach Apple Support: Get Support
That is unusual. Are you sure the ECG is available in your country (https://www.apple.com/watchos/feature-availability/#branded-ecg)?
If it is, I found for myself that I have to be very still when taking the measurement: I lay my wrist (the one with the watch) on a table, tap the ECG, try not not move at all and wait 30 seconds. At first, half the time, the result was reported as inconclusive. With more practice, I'm able to get a result but, I have to admit, it took some time before I was able to nail it.
If this is not helping, please reach Apple Support: Get Support
I appreciate your letting me know some helpful steps if mine ever works.
I find it hard to believe. When the web is full of comments people having this trouble . And no one from Apple stepping up to resolve it. Other than giving them the steps that I have tried. So I want to SPEAK to a live person.
Thank You
Do you have the Apple support app on your phone?
Use that and put in a call that way.
This is a user to user tech forum.
Apple is not on here.
Again you best shot is to talk to Apple Support. They have a link at the top of this page.
ECG app is not working