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Problems with Time Machine

I have just had a new hard drive installed on my Mac. Its been restored using El Capitan which I think is older than what was on my previous hard drive (I think might have been High Sierra) and my Time Machine backups. I am having trouble restoring my data from Time Machine onto my new hard drive. I can see using Finder that the data is on my Time Machine backup drive, but when I open Time Machine the Restore button is greyed out. It's as if it cannot find the data. Is the problem to do with my IOS version being older than what is on my Time Machine backups?

iMac 27″, OS X 10.11

Posted on Apr 1, 2021 12:13 PM

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Question marked as Top-ranking reply

Posted on Apr 1, 2021 10:05 PM

It is entirely possible you cannot restore the data from your Time Machine drive to your newly installed

HDD. If you were running High Sierra before you it would make sense to install High Sierra on your mac.


Open Safari and click on this link, 

How to get old versions of macOS – Apple Support

Go to the Download OS section and click macOS High Sierra.

This will redirect you to the App Store High Sierra download page

it should say Get or Download. This will download the High Sierra

installer app directly to your Applications folder, it will be 5.23GBs in size.

Double-click on it to start the installation.


Connect your mac to your router via cable rather than rely on WiFi.

Do not use your mac while it is downloading

and do not use any other devices that share the same internet connection.


If the App Store says ‘Open’ then it is detecting a previous download of the install app

go to the Applications folder locate Install macOS High Sierra.app.

Move it to the Trash, empty the Trash.

Restart, click on the link again, the App Store should say ‘Get' or 'Download'.


Once installed open the App Store Updates page and install any updates available.

Install any third party apps you may have been using before.


When ready you can use Time Machine to restore only your personal data, do not

restore any system or library files or apps.


When Time Machine opens select the <Home>/User folder (House symbol) in the Sidebar you should be

able to scroll through the backups to the backup you made before installing the new drive and click the Restore button.



4 replies
Question marked as Top-ranking reply

Apr 1, 2021 10:05 PM in response to coco-pops

It is entirely possible you cannot restore the data from your Time Machine drive to your newly installed

HDD. If you were running High Sierra before you it would make sense to install High Sierra on your mac.


Open Safari and click on this link, 

How to get old versions of macOS – Apple Support

Go to the Download OS section and click macOS High Sierra.

This will redirect you to the App Store High Sierra download page

it should say Get or Download. This will download the High Sierra

installer app directly to your Applications folder, it will be 5.23GBs in size.

Double-click on it to start the installation.


Connect your mac to your router via cable rather than rely on WiFi.

Do not use your mac while it is downloading

and do not use any other devices that share the same internet connection.


If the App Store says ‘Open’ then it is detecting a previous download of the install app

go to the Applications folder locate Install macOS High Sierra.app.

Move it to the Trash, empty the Trash.

Restart, click on the link again, the App Store should say ‘Get' or 'Download'.


Once installed open the App Store Updates page and install any updates available.

Install any third party apps you may have been using before.


When ready you can use Time Machine to restore only your personal data, do not

restore any system or library files or apps.


When Time Machine opens select the <Home>/User folder (House symbol) in the Sidebar you should be

able to scroll through the backups to the backup you made before installing the new drive and click the Restore button.



Apr 4, 2021 12:43 PM in response to coco-pops

After getting High Sierra installed, you also have the option to use Migration Assistant to migrate over files from your Time Machine backup. (This works most smoothly when the user on the new system does not have the same name as you had under the old system. Then the entire previous user account can simply be migrated over.)

Problems with Time Machine

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