What to do when it says Translation unavailable
Hello, not sure what happened, but I can’t use the Translate app. It always say Translation unavailable. Is this something normal or should I do something to fix this? Thanks!
You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hello, not sure what happened, but I can’t use the Translate app. It always say Translation unavailable. Is this something normal or should I do something to fix this? Thanks!
It might be a temporary glitch.
Let's try these two basic torubleshooting steps:
A forced restart of your iPhone, using these instructions:--> Force restart iPhone – Apple Support
or, if you get no help, something could have gone wrong during the latest update procedure.
I would try to install a fresh copy of iOS. To do this, create a full backup of your iPhone (1), then restore it to factory settings (you need a computer to perform this step) and, in the end, set it up as new (2).
When done, restore data from your previously made backup (3).
Follow the instructions provided in these support articles:
(1) How to back up your iPhone, iPad, and iPod touch – Apple Support
(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support
(3) Restore your iPhone, iPad, or iPod touch from a backup
If the issue still persists, contact Apple Support directly using this link:--> Get Support
Regards
Giulio
It might be a temporary glitch.
Let's try these two basic torubleshooting steps:
A forced restart of your iPhone, using these instructions:--> Force restart iPhone – Apple Support
or, if you get no help, something could have gone wrong during the latest update procedure.
I would try to install a fresh copy of iOS. To do this, create a full backup of your iPhone (1), then restore it to factory settings (you need a computer to perform this step) and, in the end, set it up as new (2).
When done, restore data from your previously made backup (3).
Follow the instructions provided in these support articles:
(1) How to back up your iPhone, iPad, and iPod touch – Apple Support
(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support
(3) Restore your iPhone, iPad, or iPod touch from a backup
If the issue still persists, contact Apple Support directly using this link:--> Get Support
Regards
Giulio
Hi, thanks for the advice...
also, prior to this issue, i am always connected to our wifi and had already downloaded some languages for offline translation... and i have already tried translating some words/ sentences successfully before but all of a sudden, i think after a day or so, the app won’t work anymore and it always say Translation Unavailable... so I am not sure where the problem is since I am always connected to the wifi and so on...
thanks again...
You need to use an Internet connection (via wifi or cellular data network) to have that app working, or you must download the two languages in advance to use it offline, as per this support article: How to use Translate on your iPhone
Regards
Giulio
Thanks a lot for the suggestions... will do the 1st one first then if it still won’t work then maybe i can try to wait for a few more days then try again... and when all else fail, then follow your 2nd suggestion and hopefully it’ll work...
thanks again! ^_^
Hahaha... just want to share this funny experience... all the while i was asking for assistance, then you helping me come up with a solution... all of a sudden this idea comes up - uninstalling/ reinstalling the app... and you know what? It actually worked! So funny and i feel so “smart” (opposite 😂)
anyways, i am just so happy that i just want to share this with you since you really tried your best to help me...
thanks again! 😆😆😆
My pleasure :)
Please let me know how it goes.
Regards
Giulio
Glad you worked it out, using the "immortal" method.
All is well what ends well.
Giulio
What to do when it says Translation unavailable