You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Misty0113 Author

Level 1

7 points

New iphone12 pro won’t turn on or charge

Brand new iphone 12 pro, been using it for a month, no issues, runs smoothly.

But just the other day, went to sleep with it’s battery still at 95%, and woke up to find it dead and not responding to any hard/ force reset. Tried connecting to iTunes but device not detected. Plugged it in charger for an hour and more, still no response. Have any of you had same experience?? Guys help please

iPhone 12 Pro, iOS 14

Posted on Apr 2, 2021 3:50 AM

Top-ranking reply

SravanKrA

Community+ 2024

Level 10

415,092 points

Posted on Apr 2, 2021 4:01 AM

Follow these steps:

Remove any debris from the charging port on the bottom of your device.
Restart your device: iPhone. iPod touch.
Try a different USB cable or charger.
Make sure that you have the latest version of iOS.
Contact Apple Support to set up the service.

If your iPhone or iPod touch won't charge - Apple Support

View in context

New iphone12 pro won’t turn on or charge

Similar questions