Prepurchased Album issues

I prepurchased the Leslie Jordan Album and can not acces the complete album now that it is released

iPhone XS, iOS 14

Posted on Apr 2, 2021 7:30 AM

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Question marked as Top-ranking reply

Posted on Apr 3, 2021 3:39 PM

We can help you with your pre-purchased album, Meganwebb!


The article, See or cancel pre-orders for apps, movies, music, or books, recommends the following:


"When your pre-ordered item becomes available, your payment method is billed and you receive an email. If you turned on automatic downloads, the item downloads automatically to the device that you used to buy it.


If you don't see a pre-ordered item on your device after it's released, find the item in your purchases and download it. If the item is an app or game, you can also find it in the App Store and tap or click Get."


Give those steps a try, and see if there is any improvement.


Take care!

1 reply
Question marked as Top-ranking reply

Apr 3, 2021 3:39 PM in response to Meganwebb

We can help you with your pre-purchased album, Meganwebb!


The article, See or cancel pre-orders for apps, movies, music, or books, recommends the following:


"When your pre-ordered item becomes available, your payment method is billed and you receive an email. If you turned on automatic downloads, the item downloads automatically to the device that you used to buy it.


If you don't see a pre-ordered item on your device after it's released, find the item in your purchases and download it. If the item is an app or game, you can also find it in the App Store and tap or click Get."


Give those steps a try, and see if there is any improvement.


Take care!

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Prepurchased Album issues

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