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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I pre-ordered an album with release date Aug 27, but it is not available for download. All songs reflect purchased, but no download link. I've checked family purchases and available downloads, but nothing. What am I missing?
Windows, Windows 6
Hello martie64,
Welcome to Apple Support Communities!
If we understand your post correctly, you've pre-ordered an album that was due to be released on August 27, 2021 and you still haven't received the pre-ordered album. We'd like to help!
"What happens when your pre-ordered item is released
When your pre-ordered item becomes available, your payment method is billed and you receive an email. If you turned on automatic downloads, the item downloads automatically to the device that you used to buy it.
If you don't see a pre-ordered item on your device after it's released, find the item in your purchases and download it. If the item is an app or game, you can also find it in the App Store and tap or click Get."
See or cancel pre-orders for apps, movies, music, or books
Did you receive the email telling you that your album is available for download?
Thank you for using Apple Support Communities.
Take care!
Hello martie64,
Welcome to Apple Support Communities!
If we understand your post correctly, you've pre-ordered an album that was due to be released on August 27, 2021 and you still haven't received the pre-ordered album. We'd like to help!
"What happens when your pre-ordered item is released
When your pre-ordered item becomes available, your payment method is billed and you receive an email. If you turned on automatic downloads, the item downloads automatically to the device that you used to buy it.
If you don't see a pre-ordered item on your device after it's released, find the item in your purchases and download it. If the item is an app or game, you can also find it in the App Store and tap or click Get."
See or cancel pre-orders for apps, movies, music, or books
Did you receive the email telling you that your album is available for download?
Thank you for using Apple Support Communities.
Take care!
Thank you, I cancelled the pre-order and re-purchased. Some pre-released singles had already downloaded. I paid only for the outstanding songs.
As for the original problem: I did not receive an email, which is strange since the release date was Aug 27. I tried family purchases and checked for downloads. I rechecked the release date. The album showed purchased but there was nothing to download. Cancelling the pre-order solved the problem.
Pre-ordered album not available for purchase
