Hello, my macbook pro suddenly dead and won’t turn on. I tried to charge, reset smc, hold the power button, etc and still nothing happened. Seems like it won’t charge either, but I used my charger to charge the other device and it works. Can anyone help me please?
Can I try to remove the battery connector then used it without battery? Or what can I do, because I live in a small city and far from apple service center. Thankyou.
MacBook Pro 13″, macOS 10.14
bintarinf wrote:
Hello, my macbook pro suddenly dead and won’t turn on. I tried to charge, reset smc, hold the power button, etc and still nothing happened. Seems like it won’t charge either, but I used my charger to charge the other device and it works. Can anyone help me please?
Can I try to remove the battery connector then used it without battery? Or what can I do, because I live in a small city and far from apple service center. Thankyou.
You can always mail it in *
In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment
Make an appointment for a "hardware issue"—
https://www.apple.com/retail/geniusbar/
Outside the USA
https://locate.apple.com/country
From iOS device using the app to make a online Genius Bar appointment is easy:
https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8
* “Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.” Start a service request https://support.apple.com/mac/repair/service
Call Customer Support (800) MY–APPLE (800–692–7753)
or on line https://getsupport.apple.com/
or call AppleCare Support at 1-800-APLCARE (800-275-2273)
Outside the USA—Contact Apple for support and service by phone
See a list of Apple phone numbers around the world.
https://support.apple.com/en-us/HT201232
Learn how to get your Mac fixed and how much it will cost.
https://support.apple.com/mac/repair/service
Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095
bintarinf wrote:
Hello, my macbook pro suddenly dead and won’t turn on. I tried to charge, reset smc, hold the power button, etc and still nothing happened. Seems like it won’t charge either, but I used my charger to charge the other device and it works. Can anyone help me please?
Can I try to remove the battery connector then used it without battery? Or what can I do, because I live in a small city and far from apple service center. Thankyou.
You can always mail it in *
In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment
Make an appointment for a "hardware issue"—
https://www.apple.com/retail/geniusbar/
Outside the USA
https://locate.apple.com/country
From iOS device using the app to make a online Genius Bar appointment is easy:
https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8
* “Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.” Start a service request https://support.apple.com/mac/repair/service
Call Customer Support (800) MY–APPLE (800–692–7753)
or on line https://getsupport.apple.com/
or call AppleCare Support at 1-800-APLCARE (800-275-2273)
Outside the USA—Contact Apple for support and service by phone
See a list of Apple phone numbers around the world.
https://support.apple.com/en-us/HT201232
Learn how to get your Mac fixed and how much it will cost.
https://support.apple.com/mac/repair/service
Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095
Macbook Pro 2019 13” won’t turn on
