Apple Intelligence is now available on iPhone, iPad, and Mac!

📢 Newsroom Update

Apple’s new MacBook Pro features the incredibly powerful M4 family of chips and ushers in a new era with Apple Intelligence. Learn more >

📢 Newsroom Update

Apple introduces M4 Pro and M4 Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Macbook Pro - power issue on waking

I have a 2017 Macbook Pro that is having a strange issue - if the computer has maybe half or less of a charge on the battery, and then goes to sleep, whenever I wake it up again on battery power it will almost immediately (a few seconds) go back to sleep. Then when I push the power button it shows the graphic that indicates the battery is dead and needs to be charged. However the battery is not dead, and when I plug it in and start it back up it confirms that there is still a good amount of battery left.


If I start from 100%, I can use the computer on battery power all the way until it is essentially dead, so I don't think this is the battery. It only happens after waking up from sleep with a partial charge.


Any ideas? It's a big issue when I'm working away from the office.

MacBook Pro 15″, macOS 11.2

Posted on Apr 3, 2021 2:34 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 3, 2021 3:36 AM

Resetting the system management controller (SMC) can resolve certain issues related to power, battery, fans, and other features.

Reset  SMC:   How to reset the SMC of your Mac - Apple Support   Choose the appropriate method.


If this doesn't help, Contact Apple Support.

Contact Apple Support: https://support.apple.com/contact

                                      Get started 

                                        https://getsupport.apple.com/?caller=cups



Similar questions

6 replies
Question marked as Top-ranking reply

Apr 3, 2021 3:36 AM in response to philippa269

Resetting the system management controller (SMC) can resolve certain issues related to power, battery, fans, and other features.

Reset  SMC:   How to reset the SMC of your Mac - Apple Support   Choose the appropriate method.


If this doesn't help, Contact Apple Support.

Contact Apple Support: https://support.apple.com/contact

                                      Get started 

                                        https://getsupport.apple.com/?caller=cups



Apr 3, 2021 5:25 AM in response to philippa269

philippa269 wrote:

I have a 2017 Macbook Pro that is having a strange issue - if the computer has maybe half or less of a charge on the battery, and then goes to sleep, whenever I wake it up again on battery power it will almost immediately (a few seconds) go back to sleep. Then when I push the power button it shows the graphic that indicates the battery is dead and needs to be charged. However the battery is not dead, and when I plug it in and start it back up it confirms that there is still a good amount of battery left.

If I start from 100%, I can use the computer on battery power all the way until it is essentially dead, so I don't think this is the battery. It only happens after waking up from sleep with a partial charge.

Any ideas? It's a big issue when I'm working away from the office.

MacBook Pro 15″, macOS 11.2



See if you qualify—



15-inch MacBook Pro Battery Recall Program- September 2015 and February 2017

https://support.apple.com/15-inch-macbook-pro-battery-recall



Macbook Pro - power issue on waking

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.