App store

Hi, I can’t download the app because my IPhone 7 ask me to accept conditions about Apple store. Sorry but I don’t understand how can do it.

Posted on Apr 3, 2021 7:31 AM

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Question marked as Top-ranking reply

Posted on Apr 4, 2021 11:20 AM

Hey petia229,


Sounds like you're having an issue agreeing to the terms and conditions of the iTunes and App Store. We'll be happy to help.


To do so, go to Settings > [Your Name] > Media & Purchases > View Account and see if a prompt appears to accept the terms and conditions. If you still need to do so, a pop up should appear which allows you to do so. If for some reason you're not getting the prompt to accept the terms and conditions, try accessing your account from another device, such as a Mac, using the App Store app.


We hope this information helps out.


Take care!

1 reply
Question marked as Top-ranking reply

Apr 4, 2021 11:20 AM in response to petia229

Hey petia229,


Sounds like you're having an issue agreeing to the terms and conditions of the iTunes and App Store. We'll be happy to help.


To do so, go to Settings > [Your Name] > Media & Purchases > View Account and see if a prompt appears to accept the terms and conditions. If you still need to do so, a pop up should appear which allows you to do so. If for some reason you're not getting the prompt to accept the terms and conditions, try accessing your account from another device, such as a Mac, using the App Store app.


We hope this information helps out.


Take care!

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