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Can’t access old phone iCloud account

I have a new number and a new iCloud account. I can’t access my previous iCloud account because I don’t have the old phone or access to the phone number anymore to get the verification code to access the old account how do I fix this?

Posted on Apr 3, 2021 1:47 PM

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1 reply

Apr 4, 2021 1:29 PM in response to Yooo15

Hello Yooo15,


Thanks for reaching out in Apple Support Communities. We understand that you're having trouble accessing a previous iCloud account. You don't have access to the old phone to get a verification code. We'll do our best to help. If you don't have access to the old phone number to get a verification code, you may need to use account recovery.


Check out the following support articles:


How to use account recovery when you can’t reset your Apple ID password


Get a verification code and sign in with two-factor authentication


If the steps above don't help, reach out for additional support here. Get Support


Cheers!

Can’t access old phone iCloud account

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