Finder won't load.

Finder stopped responding. Force Quit & relaunch didn't help. Restarted computer. Finder in dock has dot indicating it loaded. Also shows in Force Quit window and doesn't say not responding. No finder window opens and no files show on desktop. Running Catalina latest version. Never happened before. After restart it also said that the external drive wasn't ejected properly, which I couldn't do without Finder. Usually not a problem when shutting down.

Posted on Apr 3, 2021 2:45 PM

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Posted on Apr 3, 2021 8:24 PM

Make a reliable backup if at all possible, for instance with a Time Machine disk connected it should run automatically, or tell it to run from the Time Machine icon in the menu bar. Or if you have one already that at least has backed up your files, then you are somewhat protected. If you can get Disk utility to open, the Restore button may also allow you to make a backup.


Was your Time Machine drive the one that wasn't ejected properly? If so, your backup might not be reliable.


Is your mouse connected and working properly? If it isn't, it might look like finder isn't responding.


Boot into Safe Mode, holding Shift key, be patient as it can take quite a few minutes, it is checking many things. Can you do things in the Finder in Safe Mode? Then restart normally and test again.


If still no Finder, boot into Recovery and run Disk Utility First Aid to check/repair the disk. Rerun it until it finds nothing to fix. Then reboot normally and retest.


If still no Finder, boot into Recovery and choose the option to reinstall the MAcOS. This is the option that does NOT INCLUDE erasing or formatting the disk, it simply reinstalls the MacOS, it should not modify or touch your user files.


Then boot normally and retest.


If still no Finder, the next step would be to erase/format the disk and install a fresh system but don't proceed with that yet, you need to find a way to reliably back up your files before doing that. If you have been unable to execute a good backup, one option would be to enable Sharing in the System Preferences and to copy your most important files (I would copy everything in your user directory) to another Mac through the network. Another option is to boot into Target mode and connect to another Mac and copy your files that way. Hopefully one of the earlier steps resolved the issue.

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Question marked as Top-ranking reply

Apr 3, 2021 8:24 PM in response to KBinUP

Make a reliable backup if at all possible, for instance with a Time Machine disk connected it should run automatically, or tell it to run from the Time Machine icon in the menu bar. Or if you have one already that at least has backed up your files, then you are somewhat protected. If you can get Disk utility to open, the Restore button may also allow you to make a backup.


Was your Time Machine drive the one that wasn't ejected properly? If so, your backup might not be reliable.


Is your mouse connected and working properly? If it isn't, it might look like finder isn't responding.


Boot into Safe Mode, holding Shift key, be patient as it can take quite a few minutes, it is checking many things. Can you do things in the Finder in Safe Mode? Then restart normally and test again.


If still no Finder, boot into Recovery and run Disk Utility First Aid to check/repair the disk. Rerun it until it finds nothing to fix. Then reboot normally and retest.


If still no Finder, boot into Recovery and choose the option to reinstall the MAcOS. This is the option that does NOT INCLUDE erasing or formatting the disk, it simply reinstalls the MacOS, it should not modify or touch your user files.


Then boot normally and retest.


If still no Finder, the next step would be to erase/format the disk and install a fresh system but don't proceed with that yet, you need to find a way to reliably back up your files before doing that. If you have been unable to execute a good backup, one option would be to enable Sharing in the System Preferences and to copy your most important files (I would copy everything in your user directory) to another Mac through the network. Another option is to boot into Target mode and connect to another Mac and copy your files that way. Hopefully one of the earlier steps resolved the issue.

Apr 15, 2021 5:57 PM in response to KBinUP

KBinUP Said:

"Finder won’t load.: it started up normally and has been fine since apart from sometimes not displaying a folder on an external hard drive. Instead, it shows two folders with the same name and contents. All folders appear normally when the drive is plugged into my old MacBook Pro. Just weird. Thanks for responding!"

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Things aren't showing up as they should. So, it seems like Finder is corrupt in one manor or another. So, reinstall the macOS to fix that.


Reinstalling the macOS:

Sometimes, changes are made to your Mac (i.e. Updates), and then settings (i.e. for ports), become manipulated, technically. So, reinstalling the macOS will place moved items back to where they should be, and will replace damaged system files. There are two steps: backup, then perform the reinstall. In depth:

1. First, Back up your Mac:

Create a Time Machine backup of your Mac, so that you can have something to restore your Mac from, should anything go wrong with the reinstall.

2. Then, Reinstall the macOS:

Nothing would be deleted. It's just that items that have become corrupted or deleted, would be replaced or reinstalled back to where they should be. Go Here: How to reinstall macOS from macOS Recovery - Apple Support

Apr 15, 2021 1:37 PM in response to DiZoE

Sorry for the late response! I had to force quit the laptop because there was no menu bar or finder, leaving nothing else to do. Fortunately, it started up normally and has been fine since apart from sometimes not displaying a folder on an external hard drive. Instead, it shows two folders with the same name and contents. All folders appear normally when the drive is plugged into my old MacBook Pro. Just weird. Thanks for responding!

Apr 15, 2021 1:39 PM in response to TheLittles

Sorry for the late response! I had to force quit the laptop because there was no menu bar or finder, leaving nothing else to do.

Fortunately, it started up normally and has been fine since apart from sometimes not displaying a folder on an external hard drive. Instead, it shows two folders with the same name and contents. All folders appear normally when the drive is plugged into my old MacBook Pro. Just weird. Thanks for responding!

Apr 15, 2021 1:45 PM in response to steve626

Forcing the laptop to quit was the only option left. Rebooting restored finder and the menu bar. The external drive was not one of my backup drives, and it has been behaving normally (except as noted in my responses below). It's also been more common lately to see those notifications about not ejecting various drives properly, even when the drive and computer are sitting on a table. Not sure what's up with that. Thanks for responding! Sorry for not getting back sooner.

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