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Apple TV remote volume

My Siri Apple TV remote volume button both controls the volume and acts like the menu button simultaneously. Has this happened to anybody else? So if I hit the minus volume button I will also begin scrolling down on the TV.

Apple TV 4K, tvOS 14

Posted on Apr 3, 2021 7:47 PM

Reply
Question marked as Best reply

Posted on Apr 3, 2021 8:06 PM

Neuschler Said:

"Apple TV remote volume: My Siri Apple TV remote volume button both controls the volume and acts like the menu button simultaneously[...]

———-


Two Thoughts:

A. Re-Pair the Remote:

Refer to the link provided above. You should unpair it, the re-pair the remove to the TV.


Or...


B. Perhaps this is a Faulty Device?:

This remote may be a Faulty Device. So, contact Apple Support and request a swap-out. Right now, there is Send-in Service. 

How it would work:

  1. They’d: ship you a box
  2. You’d: ship it back
  3. They’d: look at it
  4. You’d: get a new one, if approved.
  • Apple Contact Us:

--- Contact Us - Choose Locations

--- USA: 1(800)MY-APPLE

--- Proceed from there as Necessary

NOTE: Due to the Coronavirus Pandemic, calls are taking a bit linger to get through. And, that makes sense, because many are at home working out-of-the-house or are taking classes over-the-web, this they have more time on their hands to contact Apple Support. So, it might take a bit to get through to Apple Support. But, just stay on the line, and someone will be with you.


1 reply
Question marked as Best reply

Apr 3, 2021 8:06 PM in response to Neuschler

Neuschler Said:

"Apple TV remote volume: My Siri Apple TV remote volume button both controls the volume and acts like the menu button simultaneously[...]

———-


Two Thoughts:

A. Re-Pair the Remote:

Refer to the link provided above. You should unpair it, the re-pair the remove to the TV.


Or...


B. Perhaps this is a Faulty Device?:

This remote may be a Faulty Device. So, contact Apple Support and request a swap-out. Right now, there is Send-in Service. 

How it would work:

  1. They’d: ship you a box
  2. You’d: ship it back
  3. They’d: look at it
  4. You’d: get a new one, if approved.
  • Apple Contact Us:

--- Contact Us - Choose Locations

--- USA: 1(800)MY-APPLE

--- Proceed from there as Necessary

NOTE: Due to the Coronavirus Pandemic, calls are taking a bit linger to get through. And, that makes sense, because many are at home working out-of-the-house or are taking classes over-the-web, this they have more time on their hands to contact Apple Support. So, it might take a bit to get through to Apple Support. But, just stay on the line, and someone will be with you.


Apple TV remote volume

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