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My Siri Apple TV remote volume button both controls the volume and acts like the menu button simultaneously. Has this happened to anybody else? So if I hit the minus volume button I will also begin scrolling down on the TV.
Apple TV 4K, tvOS 14
Neuschler Said:
"Apple TV remote volume: My Siri Apple TV remote volume button both controls the volume and acts like the menu button simultaneously[...]”
———-
Two Thoughts:
A. Re-Pair the Remote:
Refer to the link provided above. You should unpair it, the re-pair the remove to the TV.
Or...
B. Perhaps this is a Faulty Device?:
This remote may be a Faulty Device. So, contact Apple Support and request a swap-out. Right now, there is Send-in Service.
How it would work:
--- Contact Us - Choose Locations
--- USA: 1(800)MY-APPLE
--- Proceed from there as Necessary
NOTE: Due to the Coronavirus Pandemic, calls are taking a bit linger to get through. And, that makes sense, because many are at home working out-of-the-house or are taking classes over-the-web, this they have more time on their hands to contact Apple Support. So, it might take a bit to get through to Apple Support. But, just stay on the line, and someone will be with you.
Neuschler Said:
"Apple TV remote volume: My Siri Apple TV remote volume button both controls the volume and acts like the menu button simultaneously[...]”
———-
Two Thoughts:
A. Re-Pair the Remote:
Refer to the link provided above. You should unpair it, the re-pair the remove to the TV.
Or...
B. Perhaps this is a Faulty Device?:
This remote may be a Faulty Device. So, contact Apple Support and request a swap-out. Right now, there is Send-in Service.
How it would work:
--- Contact Us - Choose Locations
--- USA: 1(800)MY-APPLE
--- Proceed from there as Necessary
NOTE: Due to the Coronavirus Pandemic, calls are taking a bit linger to get through. And, that makes sense, because many are at home working out-of-the-house or are taking classes over-the-web, this they have more time on their hands to contact Apple Support. So, it might take a bit to get through to Apple Support. But, just stay on the line, and someone will be with you.
Apple TV remote volume
