iPad Air 4th Gen Touch Screen and Touch ID No Longer Works

Touch problems with higher end Apple devices are still occurring and being posted here on a semi-regular basis.

It is still happening to the 2017 and 2019 10.5 inch screeniPadPro/iPad Air 3 models.

It has been also happening with the newer 2018/2020 11 inch ( sometime the 12.9 inch screen, but mostly with the 11ninch screen ) iPad Pros of which the new 2020 iPad Air 4 is based upon, once again.

Intermittent, unresponsive touch screen issues are still a real issue here after nearly 3 years of this nonsense.

It doesn't seem to be any sort of incredibly common issue. It could just be a random glitch. You can, however, contact Apple. They can run hardware diagnostics remotely.

Genius Bar Reservation and Apple Support Options - Apple

Intermittent, unresponsive touch issues are still problematic with higher end/priced iPad models.

Do not know why this is so and why NO issues with the larger 10.2 inch screen iPad 7th and 8th gen models or other older, but still iPadOS supported, 9.7 inch screen iPad models.

Contact Apple support via the contact support link located at the upper right hand corner of every Webpage of these Apple support communities.

Use the Device Performance and Connectivity support categories.

OR

by installing and using the Apple Support app found in the iOS App Store.

Tap the iOS App Store link below.

https://apps.apple.com/us/app/apple-support/id1130498044

Best of Luck to You!

MichelPM wrote:

Touch problems with higher end Apple devices are still occurring and being posted here on a semi-regular basis.

As are complaints about battery life every time there is an update. As are complaints about just about everything. I don't see them as any more numerous than any other type of complaint. While it does get reported, it's not what I would call "common". But, that doesn't change my advice at all which was, if it happens again, contact Apple. In other words, the same advice you gave. ;-)

As what I can make out from details you provided you need to take it in for a repair

take it to an Apple Store or Apple Authorized repair centre