Software downloading issue
Our iMac (2017) tried to download a new software when we re-started the device. It failed because it hasn’t got enough space on the hard drive. We can not delete anything since it won’t fully start. So far we’ve tried resetting PRAM, ran diagnostics (they came back with nothing), re-installing OS and starting it on an old Time Machine back up. All of it failed.
Does anyone know of anything else that might work? Can we fix it ourselves? Do we need to take it to an Apple Store, or is everything completely lost?
Thanks in advanced