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thirapong48 Author

Level 1

5 points

I can not use Microsoft 365 that I've purchased on my Mac.

I have Microsoft 365 subscription for a year but I can not use it on my MacBook Pro. When I open the Microsoft app, it said " I'm not purchased the Microsoft 365"

MacBook Pro 13″, macOS 11.2

Posted on Apr 4, 2021 9:55 AM

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Community+ 2024

Level 10

118,579 points

Posted on Apr 4, 2021 9:59 AM

You’ll want to confirm you’re logged into the same Microsoft ID as purchased the subscription, confirm you’re running the most recent Microsoft Office update and apply any patches found, and then try a Mac reboot if that’s not already been tried. Then check with Microsoft Support.

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Community+ 2024

Level 10

118,579 points

Apr 4, 2021 9:59 AM in response to thirapong48

You’ll want to confirm you’re logged into the same Microsoft ID as purchased the subscription, confirm you’re running the most recent Microsoft Office update and apply any patches found, and then try a Mac reboot if that’s not already been tried. Then check with Microsoft Support.

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Apr 10, 2021 3:17 PM in response to img_0434

img_0434 wrote:

How do you access Microsoft 365 that I've purchased on my Mac thru iTunes?

See > https://support.microsoft.com/en-us/office/download-and-install-or-reinstall-microsoft-365-or-office-2019-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658

Or if you prefer, load and use LibreOffice as a free alternative to Microsoft Office > https://www.libreoffice.org/

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Level 1

4 points

Apr 10, 2021 2:30 PM in response to thirapong48

How do you access Microsoft 365 that I've purchased on my Mac thru iTunes?

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I can not use Microsoft 365 that I've purchased on my Mac.

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