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Can’t turn off the phone. My wife has an iPhone 11. Icons on the screen are double size and we can’t turn the phone off. When the on/off button and the volume button are press together, And SOS emergency icon appears and starts counting down from 5 to 0. No matter how long the buttons are held down phone will not turn off.
If you can't access Settings because your Home screen icons are magnified, double tap with three fingers on the display to zoom out.
Extracted from:--> If your Home screen icons are magnified on your iPhone, iPad, or iPod touch - Apple Support
Regards
Giulio
If you can't access Settings because your Home screen icons are magnified, double tap with three fingers on the display to zoom out.
Extracted from:--> If your Home screen icons are magnified on your iPhone, iPad, or iPod touch - Apple Support
Regards
Giulio
Try the steps in this article:
If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support
Good luck!
Can’t turn off the phone
