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Anyone else having this issue of Power Beats Pro randomly shutting off? Also having lots of interference.
just purchased Power Beats Pro wireless earbuds. My first day out walking with them and I am getting a lot of interference and they are randomly shutting off. I’m obviously very disappointed. Can anyone help before I return them?
[Re-Titled by Moderator]
Hello lillianfrompeabody,
Thank you for using the Apple Support Communities. We know it's important to make sure your Beats operate as expected. It looks like you're using Powerbeats Pro and they seem to shut off and experience interference. We're happy to see how we can help with this.
Regarding interference, does it happen in more than one location? This resource has some great suggestions that sound likely to be helpful for this issue: If the sound from your wireless headphones cuts out or is distorted
If that doesn't help, try resetting the Powerbeats Pro using the steps here: Reset your Beats earphones
"Reset Powerbeats Pro
The LED indicator light will continue to flash white, which means that you can pair your Powerbeats Pro with your iPhone, Mac, Android device, or other device again."
Let us know how it goes. Take care.
Thanks for the suggestions but it doesn’t solve the problem. My issue has happened when I am outside walking (my iPhone is in the house..... the Beats are paired with my FitBit watch). I got these so that I don’t need to bring my phone with me. These are replacing FitBit Flyers ear buds which I never had this problem with.
Hi lillianfrompeabody,
We appreciate the reply. If resetting the Powerbeats Pro didn't help, it sounds like a good idea to test them out with a different device. Knowing if the issue occurs when used with your iPhone or any other devices will be a great way to narrow this issue down. Let us know when you've able to test, and be sure to include the results.
Kind regards.
Power Beats Pro randomly shutting off?
