Problem with transferring Shazam Library

Question

Level 1

13 points

Problem with transferring Shazam Library

Hi, I recently bought Iphone and I wish to transfer my Shazam library from Android phone to my iCloud. The thing is that I didn't have any account connected to Shazam before and I [Shazammed]. Now I logged in with my Google account and indeed I can see the library when I login to Shazam in Safari.

I followed https://support.apple.com/en-gb/HT210338.

So I tried to go "Import Shazams" -> "EMAIL" -> Type my email address -> Confirm my email address it says "0 Shazams Imported"? Any idea why? I can see the library when I login to my email address using browser though?

iPhone 11, iOS 14

Posted on Apr 5, 2021 4:54 AM

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Answer 1

Best reply

SvetoslavBonev

Level 1

27 points

Apr 14, 2021 9:00 AM in response to ZoranVasic

there is no way. i have been trying for the past months. the support article crap on the site simply does not work as explained. They support guys in the forum simply repeat the same crap and point you to that article.

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Answer 2

Sharon_419

Community Specialist

Apr 6, 2021 5:56 AM in response to ZoranVasic

Hey there ZoranVasic,

Thank you for using the Apple Support Communities! We understand you're trying to get your Shazam library from your Android device to your new iPhone.

You're looking at the right article for guidance on that Access your Shazams on all of your devices or online. You'd want to follow the steps under 'Save your Shazams on Android devices', and then 'Merge Shazams from other Shazam accounts'.

If this is not working for you still, you should reach out to Apple Support directly for more specific, expert support: Get Support

Thank you, and take care!

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Answer 3

Apr 14, 2021 9:01 AM in response to Sharon_419

nothing works as explained in this article!!!! copied my shazams to 2 different emails , imported them at least 20 times every time the import finishes with 0 shazams imported. when open in web i can se e the whole list

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