YouTube Premium not working

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YouTube Premium not working

My YouTube premium all of a sudden stopped working yesterday. When I check my Apple ID subscriptions on my iPhone, it shows that my YouTube premium is ‘Active’. However, when I go to my YouTube app, Im still getting ads and can’t play/listen to the videos in the background. I’m already logged in to the account I used to purchase YouTube premium. When I click on ‘Try YouTube premium’ it shows that I am already currently subscribed. However, It doesn’t seem like the app recognizes my account as a subscriber because I’m still getting ads..

Please help! Thanks

iPhone XS, iOS 13

Posted on Apr 5, 2021 8:35 PM

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Answer 1

Apr 6, 2021 2:42 PM in response to Theghost83

Hey there Theghost83,

Thanks for reaching out to Apple Support Communities. We understand you’re not able to use your YouTube Premium subscription. We’ll be happy to help with this.

For this issue, you may want to reach out to YouTube Support and let them know what’s happening. They’ll be able to look at your account in more detail with you and should be able to determine what’s causing this to occur. You can view how to reach out here:

How to contact an app developer

We hope this helps. Take care.

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YouTube Premium not working

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