I started receiving duplicate text messages 3 days ago. I tried turning my phone off, resetting my network settings, turning off iMessage and turning repeat alerts to never in Notifications. I am still receiving duplicate text messages. My iPhone XR is running iOS 14.4.2
iPhone XR, iOS 14
If the duplicate text messages are SMS, then it's a carrier issue. It usually resolves itself in a day or two but worth contacting them.
I have been receiving duplicate texts exactly as described above. I have an iPhone and I’m receiving a duplicate from an Android user. This isn’t a carrier issue. They show only a single text being sent. The software is duplicating texts, the phone isn’t actually receiving two.
Hi across64,
Thank you for giving us the chance to assist you with your iPhone XR. You can count on us to do our best to assist you or get you pointed in the right direction.
We understand that you are receiving duplicate text messages.
We’d like to gather additional details that may help us be in a better position to assist you.
Are you experiencing the issue when receiving messages from certain contacts?
Are you experiencing the issue with SMS/MMS messages, iMessages, or both?
Please keep us posted.
Take care!
Yes the issue happens when receiving text messages from certain contacts. I have tested it on their phone and they are definitely sending only 1 text message.
I am using iMessage and have Send as SMS turned off in settings. The person contacting me is using an Android phone and is not receiving duplicate messages on their phone. The issue has not happened when receiving MMS.
across64,
Thank you for keeping us posted. We'd like to confirm some details that may help us.
You've mentioned that you are using iMessage to communicate with an Android user, and "Send as SMS" is disabled.
Do you see a green bubble or a blue bubble when you message your contact that is using an Android device?
Are you getting the duplicated messages on the same thread?
Do you see these messages in green bubble, blue bubble or both?
Please keep us posted.
Take care!
I have tried troubleshooting the problem with my carrier’s technical support. Restarted the phone, turned iMessage on & off in settings, reset network setting and even changed my passcodes. It’s been more than a week now and I am still receiving duplicate messages. I will be contacting them again.
Duplicate text messages
