You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My iphone is on a boot loop and my Mac will not update it to restore it

I have. MacBook Air version 10.13.3 (13 in mid-2012) and it will not allow the software update that will recognize and restore my iPhone on a reboot loop

iPhone X, iOS 14

Posted on Apr 6, 2021 7:03 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 6, 2021 7:10 PM

Update the Mac software to macOS 10.13.6. Download macOS High Sierra 10.13.6 Combo Update


Here’s the If your device turns on but gets stuck during start up sequence for the iPhone that should trigger the iPhone firmware loader:

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

1 reply
Question marked as Top-ranking reply

Apr 6, 2021 7:10 PM in response to claireyak

Update the Mac software to macOS 10.13.6. Download macOS High Sierra 10.13.6 Combo Update


Here’s the If your device turns on but gets stuck during start up sequence for the iPhone that should trigger the iPhone firmware loader:

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

My iphone is on a boot loop and my Mac will not update it to restore it

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.