User profile for user: Lindsey0072
Lindsey0072 Author
User level: Level 1
4 points

Apple Trade in Changed my Trade in Value

I am currently a senior in college who has had a 2013 MacBook Air since my freshman year. I decided it was time for an upgrade and purchased a new MacBook Pro with a trade in of my old laptop. They valued my trade in at $250 and I followed all their steps when I packaged it. I got a message today that my trade in value changed to $0 and that the screen had dead spots, lines, and distortions, and that the computer would not power on. The laptop was PERFECTLY FINE when I sent it in and I only upgraded because I wanted to. Should I contact Apple about this? I’m afraid that if I reject the offer and have them send it back that I will receive the laptop with these issues and won’t be able to resell it myself. What are my options here?

MacBook Air 13″, 10.15

Posted on Apr 7, 2021 6:35 AM

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User profile for user: Tesserax
Tesserax
User level: Level 10
157,884 points

Posted on Apr 7, 2021 9:57 AM

You certainly can discuss this with Apple directly. As you know Apple uses a third-party to evaluate trade-ins. Although, I have never had anything but good luck using them, a number of folks have reported similar experiences as yours with their trade-ins.


At this point, you still have a number of options, but I can't attest that any of them will get this resolved for you without some effort on your part ... and they are:

  1. As you suggested, contact Apple directly and "plead your case." Again, there a number of other posts here with this same issue.
  2. Since the third-party will not offer any type of trade-in value, ask them to return your notebook. Then take it to your local Apple Store to have them process the trade-in.
  3. If you find yourself unable to get a resolution, keep this notebook as a "spare," sell it outright, or give it to a friend or relative in need of a notebook ... or donate it to whatever cause you feel can use it.
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User profile for user: Tesserax
Tesserax
User level: Level 10
157,884 points

Apr 7, 2021 9:57 AM in response to Lindsey0072

You certainly can discuss this with Apple directly. As you know Apple uses a third-party to evaluate trade-ins. Although, I have never had anything but good luck using them, a number of folks have reported similar experiences as yours with their trade-ins.


At this point, you still have a number of options, but I can't attest that any of them will get this resolved for you without some effort on your part ... and they are:

  1. As you suggested, contact Apple directly and "plead your case." Again, there a number of other posts here with this same issue.
  2. Since the third-party will not offer any type of trade-in value, ask them to return your notebook. Then take it to your local Apple Store to have them process the trade-in.
  3. If you find yourself unable to get a resolution, keep this notebook as a "spare," sell it outright, or give it to a friend or relative in need of a notebook ... or donate it to whatever cause you feel can use it.
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Apple Trade in Changed my Trade in Value

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