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All,
I have AW series 3 wOS 7.3.3 and Iphone XR iOS 14.4.2.
In my AW under app Activity, number of floor climbed is fixed to 0.
My Iphone continue to monitor this info correctly instead, but in the Health app; even if in my AW the information on floor climbed is always 0.
Another strange thing under Activity App on Iphone: floor climbed info is not present.
Any idea on this strange behaviour?
Thanks,
MAURO
The first (and simplest) thing to try if something isn’t working right is to restart your Apple Watch and its paired iPhone. If necessary (device not responding), try a forced restart. Both methods can be found here:
How to restart your Apple Watch - Apple Support
Restart your iPhone - Apple Support
If that doesn't help, the next steps would be to unpair and pair your watch again and restore from the backup just created. This should result in no loss of data. It deletes all temp and corrupted files and re-indexes the file system.
Unpair and erase your Apple Watch - Apple Support
Set up your Apple Watch - Apple Support
The first (and simplest) thing to try if something isn’t working right is to restart your Apple Watch and its paired iPhone. If necessary (device not responding), try a forced restart. Both methods can be found here:
How to restart your Apple Watch - Apple Support
Restart your iPhone - Apple Support
If that doesn't help, the next steps would be to unpair and pair your watch again and restore from the backup just created. This should result in no loss of data. It deletes all temp and corrupted files and re-indexes the file system.
Unpair and erase your Apple Watch - Apple Support
Set up your Apple Watch - Apple Support
Correctly Counting Flights of Stairs
How to use Water Lock and eject water from your Apple Watch - Apple Support
FWIW one user said he talked to some Apple Watch engineers and they suggested:
It worked! Voila! Miscounting flights of stairs problem fixed.
Also, see the replies to:
Apple Watch counting too many flights - Apple Community
Hi Javaliga, thanks again for your reply, very appreciated.
I didn’t solve the issue.
I think the problem is related to the fact that in the data source devices under climbed floors in Health App, Apple Watch is simply missing as a device source for such data, only IPhone is listed as a data source.
And I don’t have any idea on how to add AW as a source device for climbed floors data.
Anyway, Thanks for your effort.
mauro
Thanks javaliga for your hints.
Unfortunately the described procedure didn't work.
Please notice that reported floor climbed in my AW series 3 IS ALWAYS 0, not miscounted!!
I think the problem is on Health app in my Iphone. In data and devices access tab, under AW device, floor IS NOT indicated in the listed activities and I don't know how to add it!!
My wife has a AW SE and I checked on her Iphone XR Health app settings. In her Iphone under Health app, in data and devices access tab, under AW device, floor IS indicated in the listed activities instead.
It seems Apple silenced (I don't know what is the reason....) my AW series 3 from reporting floor climbed!!
A real pity since in the Activity app on AW they didn't remove floor climbed indication so it is real frustrating having always 0 indication.
Mauro
Thanks again for the link.
Unfortunately I don’t know how to add my Watch as a data source for floor climbed in Health app. AW is not listed anyway.
No other ideas, a real pity 😔
Thanks again for your help.
The watch should be listed as a data source. Seer the 'Add information from your Apple Watch' section in:
Manage Health data on your iPhone, iPod touch, or Apple Watch - Apple Support
Floor climbed - Apple watch series 3
