i can’t record any videos in my camera app, through snapchat nor through instagram. i’ve tried clearing cache on snap, i’ve deleted a bunch of videos i’ve had saved and nothing is working. also, anytime i call someone, i can’t hear the other person nor can they hear me. it temporarily get fixed when i power off my phone. but not all the time and i have to do it like 2 or 3 times. could someone help?
Hello alexys289,
We understand that you're experiencing some problems with the camera and audio of your device. We're happy to help you find the best solution.
As you've mentioned not being able to record video specifically as well as the concerns related to calls, we'd like to focus on the microphone of your iPhone first. Check out If the microphones on your iPhone aren't working for steps to try to address your microphone first. If unable to record and playback a Voice Memo, please use the link on that page to connect with our support directly.
Cheers!
Hello alexys289,
We understand that you're experiencing some problems with the camera and audio of your device. We're happy to help you find the best solution.
As you've mentioned not being able to record video specifically as well as the concerns related to calls, we'd like to focus on the microphone of your iPhone first. Check out If the microphones on your iPhone aren't working for steps to try to address your microphone first. If unable to record and playback a Voice Memo, please use the link on that page to connect with our support directly.
Cheers!
iphone7 problem
