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My phone won’t update

What do I do whenever I go to click on the update and I agree to install it and I agree to all the term and conditions but it just freezes right after that? Is like if it’s loading but it never does

iPhone 8 Plus, iOS 14

Posted on Apr 8, 2021 8:58 AM

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Question marked as Best reply

Posted on Apr 8, 2021 9:02 AM

Make sure that your iPhone is setup to meet the following requirements before you attempt to update the iOS version-

  • Your iPhone must have a fast Wi-Fi connection; you cannot update over cellular data or a cellular hotspot
  • The iPhone can not be in Low Power mode
  • The battery state of charge must be above 50%
  • Your iPhone must have at least 6GB or more free storage space
  • Your iPhone cannot be connected through VPN
  • If you are not planning for it to update automatically you should turn this option off, as it will only update when the phone is plugged in, connected to Wi-Fi and locked
  • You should leave the phone plugged in until it finishes updating, both to assure that it remains above 50% and to keep Wi-Fi enabled (Wi-Fi turns off when the phone sleeps if not connected to power).


Axel F.

7 replies
Question marked as Best reply

Apr 8, 2021 9:02 AM in response to Paula-23

Make sure that your iPhone is setup to meet the following requirements before you attempt to update the iOS version-

  • Your iPhone must have a fast Wi-Fi connection; you cannot update over cellular data or a cellular hotspot
  • The iPhone can not be in Low Power mode
  • The battery state of charge must be above 50%
  • Your iPhone must have at least 6GB or more free storage space
  • Your iPhone cannot be connected through VPN
  • If you are not planning for it to update automatically you should turn this option off, as it will only update when the phone is plugged in, connected to Wi-Fi and locked
  • You should leave the phone plugged in until it finishes updating, both to assure that it remains above 50% and to keep Wi-Fi enabled (Wi-Fi turns off when the phone sleeps if not connected to power).


Axel F.

Apr 11, 2021 9:28 PM in response to Paula-23

There is one other option, however, you will need to sign out of iCloud, update the iPhone, and then sign back into iCloud.

Go back to the main page in Settings ➔ Apple ID (Your Name at Top) : Tap on the Sign Out option at the bottom.

After the above you can attempt and complete the update process. Once the process has been successfully completed then you can go back to your Apple ID and sign back into iCloud.


Axel F.

My phone won’t update

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