How do I know if call is from Apple?

How do I know a call is from Apple?

I keep getting calls from a recording Olivia from Apple. It even rings through when Do Not Disturb setting is set.

iPhone 6s, iOS 14

Posted on Apr 8, 2021 9:39 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 8, 2021 9:41 AM

It is a scam. Apple doesn't make unsolicited phone calls. If there was a problem you would be notified when attempting to log in, including when logging into this forum. Also see: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


Also, the caller id number shown on scam and marketing calls is frequently not the number actually originating the call. The number is often spoofed.


One option to consider is Settings > Phone > Silence Unknown Callers. See: https://support.apple.com/en-us/HT207099

3 replies
Question marked as Top-ranking reply

Apr 8, 2021 9:41 AM in response to swimshell4

It is a scam. Apple doesn't make unsolicited phone calls. If there was a problem you would be notified when attempting to log in, including when logging into this forum. Also see: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


Also, the caller id number shown on scam and marketing calls is frequently not the number actually originating the call. The number is often spoofed.


One option to consider is Settings > Phone > Silence Unknown Callers. See: https://support.apple.com/en-us/HT207099

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How do I know if call is from Apple?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.