I would like to add a new card from my bank but the old card. comes up as a "card on file". It is not anywhere in my account, wallet, store, iTunes, yet when I try to add a new card from the same provider it will not let me. and just says "contact card issuer". The old card is stuck in the background and isn't deleting. Has anyone solved this issue?
[Edited by Moderator]
I’ve discovered this issue is on the bank side.
It depends on the issue for the new card.
New Cards that are issued due to expiration will be fine as will Lost or damaged cards.
Cards re-issued due to an account issue such as fraud will have this problem and you will need to speak to the bank in question once you have the new card.
I’ve discovered this issue is on the bank side.
It depends on the issue for the new card.
New Cards that are issued due to expiration will be fine as will Lost or damaged cards.
Cards re-issued due to an account issue such as fraud will have this problem and you will need to speak to the bank in question once you have the new card.
tomorrowsjoe wrote:
I would like to add a new card from my bank but the old card. comes up as a "card on file". It is not anywhere in my account, wallet, store, iTunes, yet when I try to add a new card from the same provider it will not let me. and just says "contact card issuer". The old card is stuck in the background and isn't deleting. Has anyone solved this issue?
[Edited by Moderator]
See if there is anything here:
If you can't add cards to Wallet to use with Apple Pay
https://support.apple.com/en-us/HT205630
Set up Apple Pay
You wrote
tomorrowsjoe wrote:
I would like to add a new card from my bank but the old card. comes up as a "card on file". It is not anywhere in my account, wallet, store, iTunes, yet when I try to add a new card from the same provider it will not let me. and just says "contact card issuer". The old card is stuck in the background and isn't deleting. Has anyone solved this issue?
To all the eager fanboys who just provide links to support pages - please jog on. I am looking for someone who has actually solved this bug themselves. It is not a generic issue that you can google for us. Thanks.
“....Nothing to with any of that....”
yes it was...The standard link said
”If you still can't add a card, contact your bank or card issuer for help.”
If you mark your own answer solved without acknowledging any help then I wouldn’t bother worrying the “Fanboys” again.
Nothing to with any of that.
only thing left is to erase your device and set it up as new.
Thank you so much for your help.
I wouldn’t have thought of my bank being involved. I feel so silly.
have a great weekend.
Remove "Card on File" apple wallet
