my iphone is locked on the white screen with a black apple on it. It will not turn off or rrest.

My iPhone is locked on a white screen with the black Apple logo. It will not reset or turn off/on. Any suggestions?

iPhone 8

Posted on Apr 8, 2021 3:54 PM

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Question marked as Top-ranking reply

Posted on Apr 8, 2021 5:28 PM

Hi Fjznmms,

Welcome to the Apple Community where some of us do our best to help each other.


If your device has a frozen screen, doesn't respond when you touch it,

or becomes stuck when you turn it on, learn what to do.

https://support.apple.com/en-us/HT201412


OR


There is also a "Get Support" link to Apple at the top right of this page.


Cheers :)

2 replies
Question marked as Top-ranking reply

Apr 8, 2021 5:28 PM in response to Fjznmms

Hi Fjznmms,

Welcome to the Apple Community where some of us do our best to help each other.


If your device has a frozen screen, doesn't respond when you touch it,

or becomes stuck when you turn it on, learn what to do.

https://support.apple.com/en-us/HT201412


OR


There is also a "Get Support" link to Apple at the top right of this page.


Cheers :)

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my iphone is locked on the white screen with a black apple on it. It will not turn off or rrest.

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