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Someone has access to my Apple ID

I received an email stating that someone had used my Apple ID to FaceTime and iMessage on a MacBook Pro 13. I don’t own a MacBook and I didn’t give permission for this to happen. I received this same message a week ago and changed my password. I don’t understand what’s going on. I have the two factor authentication set up. So, what else I’m I suppose to do?

Also, in colons it had my gmail as my Apple ID.... which it’s not. I don’t know if they means anything.

iPhone 12 mini, iOS 14

Posted on Apr 8, 2021 7:04 PM

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Question marked as Top-ranking reply

Posted on Apr 8, 2021 7:13 PM

Check your device list to see if there is a device signed in that you don't recognize. You can remove the device using the steps in the article below.


Apple ID device list -Check to see where you‘re signed in.    


Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple emails won't have poor grammar/misspellings. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers . 


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.


Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams.   


Identifying legitimate emails from the iTunes Store.     


Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. Or control - click on the email and select Forward as attachment. Make sure you send it as an attachment to a new email. If you just forward it, it will probably be rejected. You won’t receive a response.


reportphishing@apple.com

Similar questions

1 reply
Question marked as Top-ranking reply

Apr 8, 2021 7:13 PM in response to tametres15

Check your device list to see if there is a device signed in that you don't recognize. You can remove the device using the steps in the article below.


Apple ID device list -Check to see where you‘re signed in.    


Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple emails won't have poor grammar/misspellings. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers . 


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.


Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams.   


Identifying legitimate emails from the iTunes Store.     


Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. Or control - click on the email and select Forward as attachment. Make sure you send it as an attachment to a new email. If you just forward it, it will probably be rejected. You won’t receive a response.


reportphishing@apple.com

Someone has access to my Apple ID

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