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I purchased a refurbished Iphone8, which seems to work except it doesn' t ring when i get a call. I've tried all the fix solutions, with NO luck. it does have a check mark on silent, when in locked screen. I can not get it to go off. my Ipad rings fi

I bought a refurbished Iphone8, which seems to work except it doesn’t ring on incoming calls. I’ve tried all the fix solutions I can find. I noticed the silent mode is checked next to on locked screen. I’ve tried everything and it won’t go off. Is that it? My IPad rings when i get a call.

Posted on Apr 9, 2021 9:42 AM

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Question marked as Top-ranking reply

Posted on Apr 9, 2021 11:50 AM

If "I noticed the silent mode is checked next to on locked screen." you mean the Silence While iPhone is Locked setting in Do Not Disturb, be aware that setting is only applicable if Do Not Disturb is on.


Since you didn't list all of the things you tried, the following may or may not help:


Some things to check:


The ring/silent switch on the left side of the phone. See: https://support.apple.com/en-us/HT208353


Settings > Phone > Silence Unknown Callers: https://support.apple.com/en-us/HT207099


Do Not Disturb: https://support.apple.com/en-us/HT204321


If none of the above, also try restarting: https://support.apple.com/en-us/HT201559

2 replies
Question marked as Top-ranking reply

Apr 9, 2021 11:50 AM in response to patriciafromglendora

If "I noticed the silent mode is checked next to on locked screen." you mean the Silence While iPhone is Locked setting in Do Not Disturb, be aware that setting is only applicable if Do Not Disturb is on.


Since you didn't list all of the things you tried, the following may or may not help:


Some things to check:


The ring/silent switch on the left side of the phone. See: https://support.apple.com/en-us/HT208353


Settings > Phone > Silence Unknown Callers: https://support.apple.com/en-us/HT207099


Do Not Disturb: https://support.apple.com/en-us/HT204321


If none of the above, also try restarting: https://support.apple.com/en-us/HT201559

I purchased a refurbished Iphone8, which seems to work except it doesn' t ring when i get a call. I've tried all the fix solutions, with NO luck. it does have a check mark on silent, when in locked screen. I can not get it to go off. my Ipad rings fi

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