9 months from brand new SE Model A2296 shows 4G but when calling becomes 3G

G'day!

Purchased an iPhone SE Model A2296. Mobile phone worked great but started acting up from yesterday. Top left screen always showed 4G. Calling Australian landline and mobile phones takes around 2 to 3 seconds delay before the first ringing on the other end. Video and audio calls were great with all calls all with clear voices on either side. Internet access were quick. YouTube access was clear and audio great and no latency of videos. Internet access were quick.


But from yesterday, 9 April, 2021 Friday, my SE acted strangely. Before l make a call, 4G is on top left screen, but as l make a call, 3G appears and some degradation of the voice can be noticed. But as soon as l hang-up the call, 4G reappears after a few seconds. YouTube, emails, video links embedded in emails works without issues. I had done resetting the network settings 3 times. I removed the SIM Card, wiped the SIM Card with a fiber cloth and reinstalled it. I still see the same problem, only when l make a call, the 4G changes my call to 3G and on a few occasions I had to repeat the same call because of the error connecting the call.

Have you any idea what is happening and how do l resolve these issues. I have attached 2 photos to prove my point. The first photo is just prior to my making the call. 4G clearly is there.

Second photo shows me in the middle of the actual call and now 3G appears and that small circling icon indicated its trying to connect to the vodafone network tower. A telecommunications tower is about a kilometer away from my home.


How do l resolve these issues. My problem could be that as l use my iphone SE outside the city outskirts, my calls may change to 3G and l may have real mobile phone or landline connection problems.

I need help in resetting the 3G status when l make a call and restore it continuously to automaticly stay as a 4G network without my changing any current settings.


iPhone SE, iOS 14

Posted on Apr 9, 2021 12:11 PM

Reply
1 reply

Apr 10, 2021 10:54 AM in response to Jhunb

Hello Jhunb,


Welcome to Apple Support Communities. If we understand correctly, your iPhone displays a 4G connection but when you make a call that changes to 3G. Is that right?


Does this happen with incoming calls as well as outgoing? Have you had a chance to test in multiple locations and if so, does this only happen at your home? This may help to isolate the issue further.


Have you had a chance to connect with your service provider and make sure there are no known issues? We would recommend checking to make sure there are no outages in your area.


Next, check your cellular settings from Settings > Cellular. There may be options for turning off 4G/LTE or for selecting Voice & Data (VoLTE) or Data Only. Check out View or change cellular settings on iPhone.


Have a great day!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

9 months from brand new SE Model A2296 shows 4G but when calling becomes 3G

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.