Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Cannot complete purchases

I use the apple cards to pay for the games I play. Currently I have a balance of , yet I cannot make a purchase using my ipad.

iPad Air 2 Wi-Fi

Posted on Apr 9, 2021 1:01 PM

Reply
Question marked as Best reply

Posted on Apr 9, 2021 1:30 PM

Do you see a "Your purchase could not be completed" message"?


Various forms of this old and somewhat unspecific message ultimately lead you to: https://support.apple.com/billing


The most logical selection is then "Can't complete a purchase?" which brings you to this document --> 'If your payment method is declined in the App Store or iTunes Store'

Click here --> https://support.apple.com/HT203005


If nothing in that document provides resolution then Contact iTunes Support at: https://support.apple.com/choose-country-region/media-services

1 reply
Question marked as Best reply

Apr 9, 2021 1:30 PM in response to HCamp__001

Do you see a "Your purchase could not be completed" message"?


Various forms of this old and somewhat unspecific message ultimately lead you to: https://support.apple.com/billing


The most logical selection is then "Can't complete a purchase?" which brings you to this document --> 'If your payment method is declined in the App Store or iTunes Store'

Click here --> https://support.apple.com/HT203005


If nothing in that document provides resolution then Contact iTunes Support at: https://support.apple.com/choose-country-region/media-services

Cannot complete purchases

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.