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Apple Music App won't play any song. ios and subscription up-to-sate

Apple Music App won't play any song (song bar stays on ‘Not Playing’). ios and Apple Music subscription up-to-date. Force close app and restart phone not working. Help!

iPhone 11

Posted on Apr 9, 2021 3:42 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 15, 2021 5:05 AM

Hi there, Abslord! Thanks for reaching out to Apple Support Communities. 


After reviewing your post, it sounds like you are unable to play songs in Apple Music. We definitely understand that not having that access can be a concern and we'd love to help. Let’s start by taking the following steps, which may help with this unexpected behavior. 


Please follow the guidance here: If songs are missing from your music library after you turn on Sync Library

Take a look at section "If you can't find or play a song" to assist with getting Apple Music working again on your iPhone.


Make sure Sync Library is turned on so you can access all your music in your library. This will guide you: Turn on Sync Library with Apple Music


If the issues persist, test on a different network and see if you can play your Apple Music account from a different device, if possible.


Please let us know if you have follow-up questions about this issue, or if the issue remains unresolved. Have a great day!

3 replies
Question marked as Top-ranking reply

Apr 15, 2021 5:05 AM in response to Abslord

Hi there, Abslord! Thanks for reaching out to Apple Support Communities. 


After reviewing your post, it sounds like you are unable to play songs in Apple Music. We definitely understand that not having that access can be a concern and we'd love to help. Let’s start by taking the following steps, which may help with this unexpected behavior. 


Please follow the guidance here: If songs are missing from your music library after you turn on Sync Library

Take a look at section "If you can't find or play a song" to assist with getting Apple Music working again on your iPhone.


Make sure Sync Library is turned on so you can access all your music in your library. This will guide you: Turn on Sync Library with Apple Music


If the issues persist, test on a different network and see if you can play your Apple Music account from a different device, if possible.


Please let us know if you have follow-up questions about this issue, or if the issue remains unresolved. Have a great day!

Apple Music App won't play any song. ios and subscription up-to-sate

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