Apple music ipad airplay to Denon

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Level 1

6 points

Apple music ipad airplay to Denon

when I send apple music to a denon receiver by airplay from an ipad if later I want to see a video on the ipad the sound is cut off

iPad Pro 12.9-inch, 2nd Gen, Wi-Fi

Posted on Apr 10, 2021 12:50 AM

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Answer 1

ryane77

Community Specialist

Apr 14, 2021 8:39 AM in response to xavi_sbd

xavi_sbd, Thanks for providing us with more details. If we understand you correctly, you’re sending music from your iPad to your Denon receiver via AirPlay and the music cuts off when you start watching a video on Facebook. Is that correct? If so, this is expected behavior because you’re unable to watch a video on your iPad while you’re currently playing music via AirPlay without the music cutting out and switching over to the audio from the video that you’re watching.

To learn more about AirPlay and how it works, check out the link below.

Use AirPlay to stream video or mirror your device’s screen

Please do not hesitate to reach back out to us if you have questions or need any additional support. Thanks for using the Apple Support Communities. Cheers!

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Answer 2

chuck_3rd

Community Specialist

Apr 11, 2021 7:58 PM in response to xavi_sbd

Hello xavi_sbd, Thanks for reaching out to us for support. This is certainly not the experience that we want you to have with your device, and we are going to do everything we can to help you. When you have a free moment, can you please tell us when you first encountered this issue and how often it occurs in a typical day? Is it reproducible every time?

Also, can you please tell us which version of iOS you are currently running on your iPad?

Find the software version on your iPhone, iPad, or iPod

Lastly, have you tried restarting your device to see if that has a positive impact on the issue that you’re experiencing? If not, please give that step a try followed by testing, and let us know if the original issue persists.

Restart your iPad

The reason we ask you to restart your iPad is because they can potentially resolve your issue.

Thanks for using the Apple Support Communities. Cheers!

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Answer 3

xavi_sbd Author

Level 1

6 points

Apr 14, 2021 9:07 AM in response to ryane77

Your answer is not totally correct. If I do exactly the same with you tube the result is another.

When my music is playing I wath youtube video on ipad and it works perfect on ipad and Music continues playing on Denon.

With other music streaming Systmes like Spotigy is diferent because i can control the music with Aptify App and ear ti on Denon, but with Apple music the only way there is to send the music is via Airplay and then I can't conitnu using ipad to watch facebook.

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Answer 4

xavi_sbd Author

Level 1

6 points

Apr 13, 2021 11:07 PM in response to chuck_3rd

Hi I have some more information. I tried to restart Ipad and the situation is the same. It only happnes with videos of faccebook, with other apps videos works correcty, but if I'm listen apple music from ipad to airplay I can't watch any video from facebook, it's impossible, the. video cuts and the music too.

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Answer 5

1ssmith

Community Specialist

Apr 16, 2021 7:38 AM in response to xavi_sbd

xavi_sbd, Thanks for letting us know. At this point, we recommend that you reach out to the app developer as they are best suited for providing you with details regarding the issue you’re experiencing with Facebook.

How to contact an app developer

Thanks for using the Apple Support Communities. Cheers!

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Apple music ipad airplay to Denon

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