Face ID and one of the rear camers has sopped working on my Iphone XS max. the product is is under warrany and the authorized service provider told me it may be water damage and not covered by warranty. is this issue a water issue ? and if so, how water damaged face ID without affecting speakers, screen, microphone or charging port ?
It can be caused by water
Take out the SIM tray and look for a red indicator. That will void any warranty claim. It could still have seeped into the joint between Screen and body.
Water resistance can reduce with age and is not guaranteed,
If you took out AppleCare+ it is covered for $99 /£79
It can be caused by water
Take out the SIM tray and look for a red indicator. That will void any warranty claim. It could still have seeped into the joint between Screen and body.
Water resistance can reduce with age and is not guaranteed,
If you took out AppleCare+ it is covered for $99 /£79
I answered a nurse who wiped her phone with a 70% alcohol wipe after a long covid ward shift. It seeped into the screen and did exactly the same. It does not take a drop into the bath to do this if you are unlucky enough to have the water resistance weakened. the 30% water content did the damage. It would not have showed up on the water indicator but would have done on inspection of the camera.
Simple question, have you ever got a large amount of water in or on the phone? If so then water damage is probably why the cameras and Face ID module is not working, if you have never got any water on or in the device then that is clearly not the issue and I'd suggest contacting Apple or taking the device to your local Apple store.
warranty and Face ID
