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User profile for user: kostas55
kostas55 Author
User level: Level 1
5 points

IPHONE 7 PLUS MICROPHONE HAS STOPPED WORKING DURING PHONE CALLS

Dear Apple support team,

lately I am facing a serious problem with the microphone of my iphone 7 plus. During calls, incoming or outgoing I can't hear or be heard.

I tried out some tests to be sure such as video or voice recording without any success.

I searched the internet for this issue and I was astonished to find out that lots of iphone 7 users face just the same issue.

It seems to me that this problem is not due to any failure of my phone, but it is a general problem either of the software or of the hardware.

Kindly advise for next steps.

Kind regards

Kostas Konstantinidis

Athens, Greece

iPhone 7 Plus

Posted on Apr 10, 2021 4:59 AM

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User profile for user: LD150
LD150
User level: Level 10
91,495 points

Posted on Apr 10, 2021 7:57 AM

We are not apple, just users like you.

There was a problem, fixed in iOS 14.0.1

After that it’s down to your phone breaking down with a fault.

arrange a repair

https://support.apple.com/iphone/repair/service

Anything other than Screen or Battery will be a replacement phone and the price will depend on your warranty status. Ie out of warranty discounted replacement

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User profile for user: LD150
LD150
User level: Level 10
91,495 points

Apr 10, 2021 7:57 AM in response to kostas55

We are not apple, just users like you.

There was a problem, fixed in iOS 14.0.1

After that it’s down to your phone breaking down with a fault.

arrange a repair

https://support.apple.com/iphone/repair/service

Anything other than Screen or Battery will be a replacement phone and the price will depend on your warranty status. Ie out of warranty discounted replacement

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IPHONE 7 PLUS MICROPHONE HAS STOPPED WORKING DURING PHONE CALLS

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