A movie is stuck on Preparing to download and nothing I do changes it progress. What do I do?
Can anyone give advice on how to unstuck a movie/song/show from preparing to download to actually downloading.
iPad Pro, iPadOS 14
User profile for user:
Erica_S1
User level:
Community Specialist
Hi there Queen-of-mordor,
We understand you're trying to download a movie, and we'd like to share some resources that can help.
Get started here: Redownload TV shows and movies in the Apple TV app
It looks like you've already reviewed If there's an issue when you redownload apps, movies, or other content from Apple.
If so, and the issue persists, check out this page: If you can't watch or stream movies and TV shows in the Apple TV app
Finally, while the title doesn't mention the issue, these steps may also help: If you can't connect to the App Store, iTunes Store, or other Apple services
Cheers!