You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Activation lock without known account or password

I have an iPhone 5s that a friend found and that was bought by his mother. There is no documentation that we know of about the purchase of the device. We do not know what the Apple ID or the password is for the account, and was wondering if there was any possible way to get the device. We have the serial numbers, IMEI, and MEID for it, and am willing to reset all data. We would just like to be able to use it again. Really appreciate any help.

iPhone 5s

Posted on Apr 10, 2021 5:51 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 10, 2021 5:57 PM

If you don't know the Apple ID and password and do not have a copy of the original purchase receipt with the serial number on it, the phone is worthless.


Have his mother try to recover the ID/password. Use every email address she can think of.


Apple ID - How to find your Apple    An iCloud e-mail address is an Apple ID.


Apple ID - Find              


If she forgot the Apple ID password, enter the Apple (iCloud) ID, and click Forgot Password. See if she can get a Rescue or Notification  email option if necessary.


Apple ID - Manage            


Apple ID – Forgot Password       


10 replies
Question marked as Top-ranking reply

Apr 10, 2021 5:57 PM in response to CannonOfficial2128

If you don't know the Apple ID and password and do not have a copy of the original purchase receipt with the serial number on it, the phone is worthless.


Have his mother try to recover the ID/password. Use every email address she can think of.


Apple ID - How to find your Apple    An iCloud e-mail address is an Apple ID.


Apple ID - Find              


If she forgot the Apple ID password, enter the Apple (iCloud) ID, and click Forgot Password. See if she can get a Rescue or Notification  email option if necessary.


Apple ID - Manage            


Apple ID – Forgot Password       


Activation lock without known account or password

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.