Play store app

Hello rerebadd38,

We understand you're experiencing an issue with an app on your iPhone.

If you're able to use Safari and all other apps as expected, we'd recommend following the steps on what to do If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open.

If you see a "Cannot connect" message when trying to access the App Store, iTunes Store, or other Apple services, please see the steps on what to do If you can't connect to the App Store, iTunes Store, or other Apple services.

If needed, these links can help with creating a current backup, updating to iOS version 14.4.2, and updating your apps:

• How to back up your iPhone, iPad, and iPod touch
• Update your iPhone, iPad, or iPod touch
• How to manually update apps on your Apple device

If you're referring to Apple Support Communities, or you're still unable to use a specific app, please let us know more about what happens. For example, if you're attempting to earn an award through Apple Support Communities, can you tell us what happens when you complete one of the activities? If it's an app that won't open, please let us know the name of the app, as well as if you get any type of error or alert when trying to open it.

Cheers!