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joshua909net Author

Level 1

12 points

Xfinity Mobile Visual Voicemail Not Working

So I finally figured out how to get Xfinity Mobile Visual Voicemail working on iPhones.

First of all, Visual Voicemail on iPhone has a tendency to break when either:

You have ported your phone number from another carrier.
You have switched from having an Android phone to an iPhone (I switched from a Note 20 Ultra 5G to iPhone 12 Pro Max)

So after going back and forth with Xfinity Mobile Support, I was finally able to locate the fix and you have to really put pressure on Xfinity Mobile Support to get this done.

Posted on Apr 10, 2021 8:20 PM

Top-ranking reply

joshua909net Author

Level 1

12 points

Posted on Apr 10, 2021 8:21 PM

So what you will have to do is contact Support via chat and ask them to reach out to Voicemail Tier 2 Support and do the following:

Change your voicemail from Android to Apple in Verizon’s systems.
Remove voicemail from my account then re-add it.

Once they are done, you will be asked to perform a network reset and presto, visual voicemail is working!

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Xfinity Mobile Visual Voicemail Not Working

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