I am unable to log into iCloud. I get the message "iCloud encountered an error while trying to connect to the server". I called support and they determined my iCloud account is under maintenance. They were unable to tell me how long the issue would last. It has currently been 3 days with no access to iCloud (back ups / location services etc). Anyone had this issue was able to get it resolved? How did you resolve and how long did it take?
Same problem here, Noticed on friday april 9th my phone wouldn't get iCloud email anymore "account error" . I can't log into iCloud anymore with the same error, i can't access file on my iCloud drive either. I signed out of my iPhone iCloud and logged back in and my iCloud drive is empty and notes are missing on my phone now. My mac still has those items but i can't get iCloud mail, iCloud drive or log into iCloud for 6 days now.
Same problem here, Noticed on friday april 9th my phone wouldn't get iCloud email anymore "account error" . I can't log into iCloud anymore with the same error, i can't access file on my iCloud drive either. I signed out of my iPhone iCloud and logged back in and my iCloud drive is empty and notes are missing on my phone now. My mac still has those items but i can't get iCloud mail, iCloud drive or log into iCloud for 6 days now.
Same here! And with no warning from Apple in advance about their planned “maintenance.” Its reportedly specific to whatever server your account is connected to. Support and ‘senior advisers’ claim their lack of notice is ‘because this is infrequent.’ It’s a pandemic; many are working from home. I am unable to work (and won’t be paid) without my mail access and have high-risk clients who have sent emails. Terrible & complete lack of accountability.
Michele, how long has yours been down for? Are you able to login into iCloud.com from a web browser, I can’t but the rest of my family can , so yes my account is linked to a server that’s offline.
What’s troubling is if you send an mail to your iCloud account from another email service you get it bounced back saying the mail gateway is unavailable, so any mail that was sent to you during won’t be delivered and will be lost it seems.
Hi Sage,
Mine seems to have started late last night, so I'm only on Day 2. Like you, I also can not log on through a web browser. So strange that the rest of your family can log in and your account is on a different server! I called friends who told me their iCloud access was fine. Support claimed, 'It's the engineers who run account maintenance. It's very infrequent that you would even notice it.' Not sure why any of that is relevant! I was trying to submit a ticket through support, spent about an hour, and got disconnected - twice. But just heard a voicemail reporting they were also sending me an email with my case number to follow up. If only I could get my email…anyway, will try again tomorrow. Best wishes with yours! I hope it's resolved soon - and am grateful for your post/reply!
Same here... lost services for about 6 hours last week for a day... and now am sitting here at the 6 hour mark again... Called support and got a total run around about maintenance and they could not answer any of my questions... Highly frustrating.
I'm experiencing this inconvenience right now. If they'd warned me in advance, I could have worked around the problem. Instead, I've spent an hour on the phone to support, after a prompt saying contact support, before they could even explain that it was a maintenance issue at their end... This is maddening.
I literally won’t let me login I just got a new phone tried everything even customer support but they said it’s a problem on there end and that they don’t know how long it will take which ******* me off because I got stuff to do all my info is on my iCloud anyone know *** is going on
Any luck yet? nothing here. i just called and they said to call back tomorrow if it doesn't work
iCloud account maintenance
