MacBook Pro (15-inch, 2017) screen problem

I cannot open my laptop screen past 65 degrees as it first dims and then goes black. I can only use this macbook with an external monitor/screen. Is this problem repairable ?

Posted on Apr 11, 2021 9:07 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 12, 2021 8:42 AM

Hey there, soditsa.


We understand that your display to your MacBook Pro isn't working properly, as it will dim and then turn black after it has been opened more than 65 degrees. To confirm, does this issue happen before you log in to your user and also happen when your MacBook Pro is in macOS Recovery mode? About macOS Recovery


If yes, then this is a hardware issue and a technician would need to examine your MacBook Pro to determine what might be going on and if it can be repaired. In certain countries or regions, you can read more about Mac service here: Mac Service and Repair If you have any further questions about service, you can contact Apple Support for further assistance here: Contact Apple Support


Take care.

1 reply
Question marked as Top-ranking reply

Apr 12, 2021 8:42 AM in response to soditsa

Hey there, soditsa.


We understand that your display to your MacBook Pro isn't working properly, as it will dim and then turn black after it has been opened more than 65 degrees. To confirm, does this issue happen before you log in to your user and also happen when your MacBook Pro is in macOS Recovery mode? About macOS Recovery


If yes, then this is a hardware issue and a technician would need to examine your MacBook Pro to determine what might be going on and if it can be repaired. In certain countries or regions, you can read more about Mac service here: Mac Service and Repair If you have any further questions about service, you can contact Apple Support for further assistance here: Contact Apple Support


Take care.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

MacBook Pro (15-inch, 2017) screen problem

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.